Our Return Policy
At Warm Glow we are committed to quality and your satisfaction with our product is our goal. It is with great pride that we bring you the products on this website. Each Warm Glow candle is created by hand by our production staff in Centerville, Indiana. If you are not satisfied with your purchase, please call us at 1-888-253-7934, fax us at 765-855-2774 or email us at firstname.lastname@example.org
If you are not pleased with your purchase, please contact us within 3 business days from delivery and let us know which items you will be returning as well as the original order number. Returned items must be received in resalable condition. Please send your return package via UPS or Parcel Post insured within 10 business days. Insurance protects you in the event the items are damaged or lost in transit. Carefully package the items in the original shipping box using the same packaging that was used to ship the items to you. Include a copy of your invoice. Important: Make sure the items are well protected and packaged similar to the way you received them. Items must be received in new/resalable condition for a refund. We will refund you the of the unopened product(s) upon receiving the item(s). SHIPPING COSTS TO AND FROM YOU WILL BE YOUR SOLE RESPONSIBILITY. YOU WILL NOT BE REFUNDED SHIPPING UNLESS YOU RETURN AN ITEM THAT HAS BEEN DAMAGED OR DEFECTIVE. COD shipments will not be accepted.
We will gladly accept the return of product(s) due to defects in manufacturing and/or workmanship for 10 days from delivery of shipment. If a product has been damaged during shipping, please contact us immediately as it may be necessary for the shipper to inspect it for insurance claim reasons. Defective or damaged product(s) will be replaced with the same item and we may require that the item(s) be returned prior to the exchange so that we may assess it for quality control and improve our product(s). We will provide a paid return tag for items being returned due to defect or damage. Warm Glow will offer refunds for customers who do not wish to accept replacement product(s). Once we receive your return package, the original method of payment will be credited for the of the product(s) returned (including tax, if any). If you are returning a product(s) due to damage or defects we will refund you the initial shipping cost and issue a return tag for shipping item(s) back to us. Shipping cost will not be refunded on returns unless damaged or defective.
Fulfillment mistakes that we make resulting in the shipment of incorrect product(s) to you will also be accepted for return 10 days from the date of delivery. If there is a mistake in the product(s) received, PLEASE CONTACT US WITHIN 3 BUSINESS DAYS. Please DO NOT throw out product(s), original packing or shipping box. We require that all product(s) be returned in the original packaging to receive refund or exchange. Warm Glow will issue a return tag for merchandise shipment mistakes.
Before returning any product(s), please email us at email@example.com or call 1-888-253-7934. When calling about your purchase, please have your invoice number available.
When making a return, please address the package to:
Warm Glow Candle Company
519 West Water Street
Centerville, IN 47330
We do not accept returns on sale items. All sales on Monthly Deal & sale items are final. If monthly deal item or sale item purchased is received damaged and is no longer available, Warm Glow reserves the right to issue a different replacement item of equal value.
** Items purchased online many not be returned to the Warm Glow Candle Store. Items purchased from a retail store (i.e. not via online) must be returned to the store where it was purchased. We do not accept returns for purchases made at other retail stores.**
Once your order has been placed, it is processes quickly. If you decide to cancel your order and it has not yet been shipped, there will be a $5.00 cancellation fee imposed on your refund. All cancellation requests must be received via email to firstname.lastname@example.org. Orders that have already shipped cannot be cancelled.