Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at allyson@warmglow.com. Please note that returns will need to be sent to the following address: Warm Glow Candle Company, Attn: Returns, PO Box 127, Centerville IN 47330.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at allyson@warmglow.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at allyson@warmglow.com.

 

If you are not satisfied with your purchase, please call us at 1-888-253-7934, fax us at 765-855-2774 or email us at sales@warmglow.com  within 3 business days from delivery and let us know which items you will be returning as well as the original order number. Returned items must be received in resalable condition. Please send your return package via UPS or Parcel Post insured within 10 business days. Insurance protects you in the event the items are damaged or lost in transit. Carefully package the items in the original shipping box using the same packaging that was used to ship the items to you. Include a copy of your invoice. Important: Make sure the items are well protected and packaged similar to the way you received them. Items must be received in new/resalable condition for a refund. We will refund you the price of the unopened product(s) upon receiving the item(s). SHIPPING COSTS TO AND FROM YOU WILL BE YOUR SOLE RESPONSIBILITY. YOU WILL NOT BE REFUNDED SHIPPING UNLESS YOU RETURN AN ITEM THAT HAS BEEN DAMAGED OR DEFECTIVE.  COD shipments will not be accepted.

We will gladly accept the return of product(s) due to defects in manufacturing and/or workmanship for 10 days from delivery of shipment. If a product has been damaged during shipping, please contact us immediately as it may be necessary for the shipper to inspect it for insurance claim reasons. Defective or damaged product(s) will be replaced with the same item and we may require that the item(s) be returned prior to the exchange so that we may assess it for quality control and improve our product(s). We will provide a paid return tag for items being returned due to defect or damage. Warm Glow will offer refunds for customers who do not wish to accept replacement product(s). Once we receive your return package, the original method of payment will be credited for the price of the product(s) returned (including tax, if any). If you are returning a product(s) due to damage or defects we will refund you the initial shipping cost and issue a return tag for shipping item(s) back to us. Shipping cost will not be refunded on returns unless damaged or defective.

Fulfillment mistakes that we make resulting in the shipment of incorrect product(s) to you will also be accepted for return 10 days from the date of delivery. If there is a mistake in the product(s) received, PLEASE CONTACT US WITHIN 3 BUSINESS DAYS. Please DO NOT throw out product(s), original packing or shipping box. We require that all product(s) be returned in the original packaging to receive refund or exchange. Warm Glow will issue a return tag for merchandise shipment mistakes.

We do not accept returns on sale items. If an item purchased is received damaged and is no longer available, Warm Glow reserves the right to issue a different replacement item of equal value.